Refund policy

At Questionable Barnyard Co.™, we want you to be happy with your order—even if your animal immediately makes a questionable decision with it.

Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, your item must be:

Unused, unworn, and in the same condition in which it was received
In its original packaging when applicable
Accompanied by proof of purchase

Please contact us through our website before returning any item. Because some of our products may ship from different fulfillment locations, do not send an item back to the address shown on the original package unless we specifically instruct you to do so.

Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible and include:

Your order number
A description of the problem
Clear photos of the item and packaging

If the issue is confirmed, we will work with you to provide an appropriate replacement or refund at no additional cost.

Non-Returnable Items

Certain items may not be eligible for return, including:

Personalized or custom-made products
Items that have been used, worn, washed, or damaged after delivery
Items returned without their original packaging when packaging is required
Gift cards
Clearance or final-sale items when specifically marked as final sale

For pet apparel, costumes, collars, and similar products, please review sizing information carefully before ordering.

Exchanges

The quickest way to exchange an item is to contact us first.

Once a return is approved, you may return the original item and place a new order for the size, color, or product you prefer.

Return Shipping

Unless an item arrived damaged, defective, incorrect, or the return is the result of an error by Questionable Barnyard Co.™, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable.

Refunds

Once your approved return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days after a refund is processed for your bank or credit card company to post the funds to your account.

Processing times vary depending on the financial institution.

Order Cancellations

If you need to cancel or change an order, contact us as quickly as possible.

We will make every effort to accommodate the request, but once an order has entered processing or has been shipped, we may no longer be able to cancel or modify it.